Frequently Asked Questions

Mazaal AI is a comprehensive platform that combines AI agents with workflow automation. It allows businesses to create intelligent virtual assistants trained on their specific knowledge and connect them with automated workflows that can take action across various business systems.

Unlike simple chatbots or standalone automation tools, Mazaal AI brings these capabilities together in a unified platform that doesn't require coding skills to use effectively.

With Mazaal AI, you can:

• Create AI agents that answer questions based on your business knowledge
• Deploy these agents on your website, in messaging platforms, or internal tools
• Build automated workflows that connect your existing business applications
• Combine AI and automation to create intelligent business processes
• Reduce repetitive tasks and provide 24/7 support to customers or team members

The platform is flexible enough to serve various use cases across customer support, sales, marketing, HR, IT, and other departments.

No, Mazaal AI is designed to be used without coding skills. Our intuitive interface allows you to:

• Create AI agents through a simple point-and-click interface
• Train them by uploading documents or connecting to websites
• Build workflows with our visual flow builder
• Deploy agents and workflows without touching code

For advanced users who want more customization, we do offer API access and custom code options, but these are entirely optional.

Creating an AI agent is a straightforward process:

1. From your dashboard, click "AI Agents" then "Create New Agent"
2. Give your agent a name and description
3. Set instructions that define its personality and behavior
4. Choose an AI model (or use the recommended default)
5. Click "Create" to generate your agent

After creation, you'll need to train your agent with your business knowledge. See our Creating Your First Agent guide for detailed instructions.

You can train your agent using various knowledge sources:

• Documents: Upload PDFs, Word files, Excel spreadsheets, PowerPoint presentations, and text files
• Websites: Connect URLs for your website, help center, or other web content
• Q&A Pairs: Create explicit question-answer pairs for important information
• Conversations: Review and learn from past interactions (Professional and Enterprise plans)

For best results, use a combination of these sources to give your agent comprehensive knowledge.

Knowledge capacity depends on your plan:

• Free: Up to 50,000 tokens (approximately 37,500 words)
• Basic: Up to 100,000 tokens (approximately 75,000 words)
• Professional: Up to 1,000,000 tokens (approximately 750,000 words)
• Enterprise: Custom limits based on your needs

For context, a typical business document might contain 2,000-5,000 words, so even the Basic plan can handle 15-30 documents.

A workflow is a sequence of automated steps that perform actions across your business systems. Each workflow consists of:

• A trigger that starts the workflow (e.g., form submission, scheduled time)
• Actions that perform specific tasks (e.g., sending emails, updating records)
• Optional logic that makes decisions based on conditions
• Connections to external services and applications

Workflows can be simple (like sending a notification when a form is submitted) or complex (like a multi-step approval process with conditional branches).

Creating a workflow involves these steps:

1. From your dashboard, go to "Automation" and click "Create Workflow"
2. Give your workflow a name and description
3. Select a trigger that will start your workflow
4. Add actions by clicking the "+" button and selecting from available options
5. Configure each action with the necessary settings
6. Add conditional logic if needed (e.g., if/then branches)
7. Test your workflow using the "Test" button
8. Activate your workflow when ready

Our visual builder makes this process intuitive, with no coding required. See our Automation guide for detailed instructions.

While Mazaal AI offers similar automation capabilities to tools like Zapier and Make (formerly Integromat), there are key differences:

• Native AI integration: Seamlessly incorporate AI agents into workflows
• Combined platform: AI agents and automation in one unified system
• Pricing model: More affordable for high-volume automation needs
• Complexity handling: Better support for complex business logic
• Learning curve: Designed to be accessible to non-technical users

Mazaal AI is ideal for businesses that want to combine the power of AI with automation in a single platform.

Yes, Mazaal AI provides a comprehensive REST API that allows you to:

• Query AI agents programmatically
• Manage knowledge bases (add, update, delete content)
• Create and manage workflows
• Trigger workflows from external systems
• Access conversation history and analytics

Our API is available on all paid plans, with rate limits varying by plan level. Complete API documentation is available at api.mazaal.ai/docs (opens in a new tab).

Yes, the chat widget is highly customizable:

• Colors: Primary, secondary, and accent colors
• Typography: Font family, size, and weight
• Layout: Position, size, and initial state
• Branding: Logo, header text, and welcome messages
• Behavior: Auto-open rules, suggested questions, user identification

Advanced customization is possible through CSS overrides and our JavaScript API. See our Code Examples page for detailed customization options.

Yes, we offer SDKs for mobile integration:

• iOS SDK: Native integration for Swift and Objective-C applications
• Android SDK: Native integration for Kotlin and Java applications
• React Native: Component library for React Native applications
• Flutter: Plugin for Flutter applications

These SDKs provide native chat interfaces that connect to your Mazaal AI agents. Documentation and sample projects are available in our developer portal.

To change your subscription plan:

1. Log in to your Mazaal AI dashboard
2. Go to "Account" → "Billing"
3. Click "Change Plan"
4. Select your desired plan
5. Confirm the change

When upgrading, the change takes effect immediately, and you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, the change takes effect at the end of your current billing cycle.

Mazaal AI accepts the following payment methods:

• Credit/debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Bank transfers (for annual Enterprise plans)
• Purchase orders (for qualified Enterprise customers)

All payments are processed securely through our payment providers, and we do not store your full payment details on our servers.

We offer a 14-day money-back guarantee for new customers on monthly plans. If you're not satisfied with Mazaal AI within your first 14 days:

1. Contact our support team at billing@mazaal.ai
2. Explain your concerns and request a refund
3. Our team will process your refund and provide feedback options

For annual plans, we offer a 30-day money-back guarantee. After these periods, refunds are handled on a case-by-case basis according to our Terms of Service (opens in a new tab).