Key Concepts
Understanding the fundamental concepts behind Mazaal AI will help you make the most of the platform. This guide explains the core components and how they work together.
The Mazaal AI Platform Architecture
Mazaal AI combines two powerful capabilities—AI agents and workflow automation—into a unified platform. Understanding how these components work together will help you build more effective solutions.
Think of Mazaal AI as having both a "brain" (AI agents) and "hands" (automation). The brain understands and communicates, while the hands take action across your business systems.
AI Agents: The Intelligent Interface
AI agents are at the core of Mazaal AI's ability to understand and respond to human language.
AI agents are intelligent virtual assistants that can:
- Understand natural language questions and requests
- Access knowledge from your business documents and data
- Provide accurate, consistent responses
- Learn and improve over time
- Trigger actions when appropriate
Unlike simple chatbots with predefined responses, Mazaal AI agents use advanced language models to understand context, nuance, and intent.
Automation: The Action Layer
While AI agents handle understanding and communication, automation workflows handle actions and processes.
Automation in Mazaal AI refers to the ability to:
- Connect different applications and services
- Move data between systems automatically
- Execute sequences of actions based on triggers
- Implement business logic and conditional processing
- Reduce manual work and human error
Automation turns manual processes into efficient, consistent workflows that run with minimal human intervention.
RAG: Retrieval Augmented Generation
RAG is the technology that powers Mazaal AI's ability to provide accurate, knowledge-based responses.
RAG combines the power of large language models with your specific business knowledge, ensuring responses are both intelligent and accurate for your unique context.
Document Processing
When you add knowledge sources, they're processed to extract text and structure:
- Documents are converted to text
- Websites are crawled and content is extracted
- Q&A pairs are formatted for retrieval
Chunking and Embedding
The extracted text is:
- Divided into manageable "chunks" of information
- Converted into numerical representations called "embeddings"
- Organized in a vector database for efficient retrieval
Query Processing
When a user asks a question:
- The question is also converted to an embedding
- The system searches for chunks with similar embeddings
- The most relevant chunks are retrieved
Response Generation
The AI model:
- Receives the user's question
- Reviews the retrieved knowledge chunks
- Generates a response based on this specific information
- Cites sources when appropriate
This process ensures that responses are grounded in your business knowledge rather than generic or potentially outdated information.
AI Credits: The Resource System
Mazaal AI uses a credit-based system to provide flexible, transparent pricing for AI usage.
AI credits are the currency that powers AI interactions within Mazaal AI:
- Each plan includes a monthly allocation of credits
- Credits are consumed when you use AI features
- Different operations consume different amounts of credits
- Additional credits can be purchased if needed
This system provides flexibility and transparency in how you use the platform.
User Roles and Permissions
Mazaal AI supports team collaboration through a role-based access system.
- Admin: Full access to all features, billing, and team management
- Manager: Can create and manage agents and workflows, but cannot access billing
- Creator: Can create and edit agents and workflows, but cannot publish them
- Viewer: Can view and use agents and workflows, but cannot edit them
These roles allow you to control who can perform different actions within your Mazaal AI workspace, ensuring security and appropriate access levels for your team members.
Workspaces and Organization
For businesses with multiple teams or departments, Mazaal AI offers workspace organization:
This organizational structure helps larger businesses maintain separation of concerns while still benefiting from centralized management.
Understanding Plans and Limitations
Different Mazaal AI plans include different capabilities and limitations:
Understanding your plan's limitations will help you make the most of your Mazaal AI subscription and plan for growth.
| Feature | Free | Basic | Professional | Enterprise |
|---|---|---|---|---|
| AI Agents | 1 | 3 | 10 | Unlimited |
| Workflows | 3 | 10 | 50 | Unlimited |
| Team Members | 1 | 3 | 10 | Unlimited |
| Monthly AI Credits | 1,000 | 10,000 | 50,000 | Custom |
| Knowledge Base Size | 50K tokens | 100K tokens | 1M tokens | Custom |
| Deployment Options | Direct Link | + Website Widget | + Messaging Platforms | + Custom API |
| Support Level | Community | Standard | Priority | Dedicated |
If you purchased through AppSumo, please refer to our AppSumo Plans page for specific information about your plan's capabilities and limitations.
Next Steps
Now that you understand the key concepts behind Mazaal AI, you're ready to start building:
The concepts explained in this guide form the foundation of Mazaal AI. As you explore the platform, you'll discover how these components work together to create powerful, intelligent solutions for your business.