Creating Your First AI Agent
Remember the first time you trained a new team member? The excitement of sharing your knowledge, mixed with the hope they'd quickly become self-sufficient? Creating an AI agent with Mazaal feels surprisingly similar—except this team member never forgets what you teach them.
Before We Begin: A Quick Story
Maria runs a growing fintech startup. Her small support team was drowning in repetitive questions about account setup and basic troubleshooting. "I kept thinking—we've answered these exact questions hundreds of times," she told us.
In under an hour, Maria created her first Mazaal AI agent, trained it on their help documentation, and embedded it on their customer portal. By the end of the first week, the agent was handling 40% of incoming queries, giving her human team breathing room to focus on complex customer needs.
"It felt like magic," she said, "but it was just good design."
Let's create that same magic for your business.
What You'll Need
Before we dive in, gather these ingredients for success:
Team Tip: Start with a focused purpose rather than trying to build a do-everything agent. It's easier to create several specialized agents than one that tries to be an expert at everything.
Creating Your Agent: The Human Way
Forget rigid technical steps—creating an agent in Mazaal feels more like introducing a new colleague to your company culture and knowledge. Here's how it unfolds:
Give Your Agent an Identity
After logging into Mazaal AI and clicking "Create AI Agent," you'll name your digital team member.
Names matter! They set expectations and personality. A support agent might be "SupportBuddy" while an internal knowledge base could be "TeamSage." Choose something that reflects the role and resonates with your users.
Add a brief description that captures what this agent is responsible for—this helps both you and your team understand its purpose.
Set the Stage with Instructions
Now comes the fun part—telling your agent how to behave. This is where you shape its personality and set boundaries.
Think of this as writing a welcome letter to a new employee:
"You are a customer support specialist for GreenGrow Gardening Supplies. You're enthusiastic about helping people grow beautiful gardens, but you're careful not to give advice about potentially harmful chemicals or treatments. When you don't know something, you politely offer to connect the customer with a human specialist."
These instructions become your agent's guiding principles—its north star for every interaction.
Choose Your Foundation
Mazaal lets you select which AI model powers your agent. For most users, the default recommendation works perfectly, balancing intelligence with cost-efficiency.
If you have specific needs—like handling complex technical information or working in multiple languages—you might choose a more specialized or powerful model.
From Our Experience: Most businesses find the standard model more than capable. Save the advanced models for when you have specific requirements that aren't being met.
Bring Your Agent to Life
With a simple click of "Create," your agent springs into existence! It now has a basic personality and the intelligence of the underlying AI model, but it doesn't yet know your specific business information.
Think of it as a bright new hire who understands the language and basic concepts of your industry, but doesn't know your specific products, policies, or procedures.
That's where training comes in—but that's a story for our next chapter.
The Human Element: Tips from Successful Creators
We've helped thousands of businesses create effective AI agents. Here are some insights from those who've done it best:
"We named our internal agent 'Sherlock' because it helps employees investigate and find information. It became part of our culture—'Have you asked Sherlock?' is now common around the office." — Raj, Manufacturing Company IT Director
Start Small, Dream Big
Emily from a regional healthcare provider shares: "We started with just one agent handling appointment scheduling FAQs. When we saw how well it worked, we expanded to billing questions, then preventive care information. Now we have a whole digital team covering different aspects of patient support."
Name with Purpose
The name you choose for your agent does more than just label it—it shapes how users perceive and interact with it.
- SupportBuddy - Customer service agent
- SalesAssist - Product recommendation agent
- HR Helper - Internal policies agent
- DocBot - Medical information agent
- FinAdvisor - Financial guidance agent
Personality Matters
The tone you set in your instructions shapes every interaction. A financial advisor agent might be warm but formal, while a fitness brand's agent could be energetic and motivational.
Financial Advisor Agent
"You are a knowledgeable financial advisor who explains complex concepts in clear, straightforward language. You maintain a professional, reassuring tone while avoiding overpromising returns or making specific investment recommendations without disclaimers."
"Our agent 'Chef Byte' has a playful personality with food puns in its responses," explains Dana from a meal kit delivery service. "Customers actually chat with it for fun, not just for support."
Common Questions About Creating Agents
Here are answers to questions that often come up during the agent creation process.
How many agents should I create?
Start with one focused agent. Once you're comfortable with the platform and have seen success, consider creating additional specialized agents rather than trying to make one agent handle everything.
Can I change my agent's name later?
Yes, you can change your agent's name, description, and instructions at any time. However, be aware that significant personality changes might confuse regular users who have become accustomed to a certain interaction style.
What makes a good agent description?
A good description is concise but specific. Instead of "This agent helps with support," try "This agent answers questions about product features, troubleshoots common issues, and helps with return requests."
How technical should my instructions be?
Focus on behavior and boundaries rather than technical details. The AI model handles the technical part—your job is to guide its purpose, personality, and limitations.
What's Next on Your Journey?
You've created the foundation of your AI agent—its identity and basic personality. But like any new team member, it needs training to truly excel.
In the next section, we'll explore how to train your agent with your business knowledge, turning it from a general assistant into a specialized expert in your domain.
Remember: The best AI agents aren't built in isolation—they're crafted through collaboration between human expertise and AI capabilities. You bring the knowledge that makes your business special; Mazaal brings the technology to make that knowledge accessible 24/7.
Ready to share your knowledge and watch your digital team member grow? Let's continue the journey.